Optimum Outage in Brooklyn, New York (2024)

The latest reports from users having issues in Brooklyn come from postal codes 11221, 11226, 11217, 11207, 11212, 11222, 11215 and 11238.

Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.

Problems in the last 24 hours in Brooklyn, New York

The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Brooklyn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optimum users through our website.

1. 

   Internet (55%)

2. 

   TV (20%)

3. 

   Wi-fi (12%)

4. 

   Total Blackout (6%)

5. 

   E-mail (5%)

6. 

   Phone (3%)

Live Outage Map Near Brooklyn, Kings County, New York

The most recent Optimum outage reports came from the following cities:The Bronx, Newark, Brooklyn, Jersey City, New York City, Bayonne, East Newark, Queens, West New York, Union City, North Arlington, Secaucus, Lyndhurst, Hoboken and Belleville.

City	Problem Type	Report Time
The Bronx	TV	47 minutes ago
The Bronx	TV	an hour ago
The Bronx	TV	2 hours ago
Newark	Internet	3 hours ago
The Bronx	TV	3 hours ago
The Bronx	TV	5 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optimum Issues Reports Near Brooklyn, New York

Latest outage, problems and issue reports in Brooklyn and nearby locations:

• King Ariel Gonzalez (@arielkingjose93) reported 2 minutes agofromBrooklyn, New York

  @OptimumHelp @optimum It's not the issues. It's just blocking that are not available.

• Omar GP (@omargp) reported 3 minutes agofromBrooklyn, New York

  @OptimumHelp @optimum Thank you for the reply (if delayed). It appears service has just been restored.

• Yana Young (@realitythruyana) reported 7 minutes agofromBrooklyn, New York

  This is absurd! Today @optimum is scamming customers during this #COVIDー19 Pandemic! @News12BK Please help!

• John Paul Napleton (@JP_Napleton) reported 10 minutes agofromBrooklyn, New York

  It’s been 5 business days w/ very slow internet speed. It’s been 48 hours since our initial call w/ @optimum @OptimumHelp, and we have not received a call back (like promised). I called customer service again this morning, and there still was no clear answer.

• verooo (@BrooklynPetite_) reported 18 minutes agofromBrooklyn, New York

  @Estefaniariel_ @optimum Fios.. it’s been 3 weeks now and no issues so far

• highcastle (@NYDeliveryGuy) reported 20 minutes agofromBrooklyn, New York

  @wnbc @CBSNews @cnn @ABC people need wifi to work, to stay connected and to keep their sanity yet @optimum has done nothing to alleviate the increasingly poor service that is ESSENTIAL in nyc and everywhere else even though we're still paying a fortune for it.

• pbkny0410 (@pfra502150) reported 24 minutes agofromBrooklyn, New York

  @OptimumHelp I've tweeted several times, but no one is responding. I'm trying to connect my WiFi to my company issued laptop and it tells me it cant connect to this network.

• John Paul Napleton (@JP_Napleton) reported 26 minutes agofromBrooklyn, New York

  Thankful for @optimum’s customer service, but disappointed in the lack of transparency on when the internet “outage” in my area (Brooklyn, NY) will be resolved. We were told 2pm EST today, but now there is no ETA on when internet speeds will be back to normal.

• Rhonda S (@Rhonda_Lea) reported 29 minutes agofromNorth Bergen, New Jersey

  @OptimumHelp really disappointed in your customer service and would not recommend @optimum to anyone.

• King Ariel Gonzalez (@arielkingjose93) reported 30 minutes agofromBrooklyn, New York

  @OptimumHelp, I'm sad that I missed out Spanish networks especially sports because of theme background, and favorite tv game shows on Game show network. I'm hopeless, and I don't know what to say. I'm just calling quits. 😪

• Jenn Small (@Smalliesworld) reported 36 minutes agofromBrooklyn, New York

  The worst customer service award for 2020 goes to... @optimum if #BarbaraWeber was a cable company she would be #altice #optimum. I need wifi because of the #CoronavirusPandemic

• John Paul Napleton (@JP_Napleton) reported 38 minutes agofromBrooklyn, New York

  Again, the customer service team is great and just doing their job, & I imagine things are tough w/ our current state. But @optimum @OptimumHelp should be providing customers w/ transparency as to what is causing the slow internet speed in the area & somewhat of an ETA to fix.

• dmadeiros (@dmadeiros) reported 38 minutes agofromBayonne, New Jersey

  @optimum Four consecutive service appointments where your service tech @OptimumHelp failed to show up. I’m worn out from the excuses and the hours on the phone with support. Looking for options to @optimum and telling everyone I know to stay away from your TV service.

• Desiree LaPort (@DesireeLaPort) reported 42 minutes agofromBrooklyn, New York

  @mikeschnall @optimum @GetSpectrum Won’t work when it’s down all the time like it is now @OptimumHelp @optimum #nowifi #nointernet #brooklyn

• Diese1 (@ImS0urDiese1_) reported 44 minutes agofromBrooklyn, New York

  Now im mad. @optimum your service has been spotty at best while taking the maximum amount of money out of my pocket. Now both my modem and router are down with no response. 45 minute wait to hear from a rep. RIDICULOUS FIX YOUR SERVERS, FIX YOUR SERVICE THIS IS UNACCEPTABLE

• Anya (@anyalasagna_) reported 48 minutes agofromHoboken, New Jersey

  Hello we are locked inside and now do not have internet please fix it!!!! @optimum @OptimumHelp

• Diese1 (@ImS0urDiese1_) reported 52 minutes agofromBrooklyn, New York

  ******* internet went down 5 mins before my stream. We’ll be live as soon as possible @optimum get your sh*t together PLEASE. Worst company, worst service, idk what the hell im paying for at this point besides constant headaces and outages. Poor service, im done with ya’ll

• Kendell H. (@KingSilverHair) reported 55 minutes agofromBrooklyn, New York

  @OptimumHelp hi I’m a customer in Brooklyn and I’m Ethernet plugged in and my internet is down. What’s the issue plz I’m scared.

• zzz (@sagwayaya) reported 56 minutes agofromBrooklyn, New York

  hello please help me @OptimumHelp no internet past 5 hours...

• Alonzo Golden (@Alonzo_Golden) reported 59 minutes agofromBrooklyn, New York

  @OptimumHelp I performed all these steps, . After speaking with a rep by phone, he said the box is "dead" and suggested that I return the box to the optimum store for a replacement. Hopefully, I'll be credited for the 2 days without service. Thanks for your response.

Optimum Issues Reports

Latest outage, problems and issue reports in social media:

• B M (@BM30616827) reported 2 minutes ago

  @OptimumHelp @AnyaKerenL They literally are a piece of **** company that doesn’t care about their customers. All they want to do is get you to sign up! Dont bother DMing I can send you screenshots of them not giving a ****!

• knave Ingalls (@Baegaryen) reported 6 minutes ago

  @OptimumHelp The service this company provides is unacceptable. I am so done.

• B M (@BM30616827) reported 6 minutes ago

  @OptimumHelp @TylerHo66228554 They literally are a piece of **** company that doesn’t care about their customers. All they want to do is get you to sign up! Dont bother DMing I can send you screenshots of them not giving a ****!

• B M (@BM30616827) reported 8 minutes ago

  @OptimumHelp @_jameshenders0n They literally are a piece of **** company that doesn’t care about their customers. All they want to do is get you to sign up! Dont bother DMing I can send you screenshots of them not giving a ****!

• Prateek Gayawal (@prateek_gayawal) reported 9 minutes ago

  @OptimumHelp If so I expect a service credit for the same !!

• B M (@BM30616827) reported 9 minutes ago

  @OptimumHelp @amritaseagull They literally are a piece of **** company that doesn’t care about their customers. All they want to do is get you to sign up! Dont bother DMing I can send you screenshots of them not giving a ****!

• 🇯🇲🧜🏾‍♀️🇵🇦Liv🇵🇦🧜🏾‍♀️🇯🇲 (@ambivalent_Liv) reported 9 minutes ago

  @optimum count your days! There’s NO reason my wifi should suck this bad. Y’all act like I pay for my service with ***** fkn socks.

• Martin Hsu (@martinrhsu) reported 9 minutes ago

  This may be the most frustrating customer support I have ever received. I can’t even get an answer to one question? @OptimumHelp

• Envy (@EnvyFNBR_) reported 13 minutes ago

  @optimum fix your internet

• Pissed Off Subway Rider (@POedSubwayRider) reported 13 minutes ago

  I am ending my business with @optimum tomorrow because a callback was promised and never keptThese companies try to brush issues under the rug, so now they lose my business